Refund policy
RETURN & REFUND POLICY
Last Updated: June 4, 2026
Thank you for shopping with VYANA. We value our customers and strive to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. RETURNS
We accept return requests within 3 days of the delivery date.
To be eligible for a return:
• The item must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging must be intact.
• The item must not be damaged, altered, or washed.
• Proof of purchase is required.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
• Gift Cards
• Personalized or Custom-Made Products
• Clearance or Final Sale Items
• Products damaged due to misuse by the customer
• Hygiene and Personal Care Products
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Email: abhinavsinghr784@gmail.com
Please include:
• Order Number
• Clear Photos of the Product
• Description of the Issue
Upon verification, we will arrange a replacement, exchange, or refund where applicable.
4. REFUNDS
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved:
• Refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your bank or payment provider.
5. ORDER CANCELLATION
Orders may only be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
6. SHIPPING & DELIVERY
VYANA works with trusted fulfillment and shipping partners to deliver products to customers across India.
Delivery times may vary based on product availability, destination, courier operations, weather conditions, and other external factors.
Customers are advised to review estimated delivery times before placing an order.
7. CONTACT US
For any return, refund, exchange, or cancellation requests, please contact us:
VYANA Customer Support
Email: abhinavsinghr784@gmail.com
8. POLICY UPDATES
VYANA reserves the right to update, modify, or replace any part of this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.
By placing an order on VYANA, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.